Return & Exchange Policy

You can exchange your purchase if:

the size isn't right, or
the product is faulty, or
it wasn't what you expected, or
you changed your mind.

How to proceed with exchange?

OPTION 1: In cases that you need to exchange your purchase URGENTLY, you can make a new purchase online for exchange item, then send back your original purchase for REFUND. Please state "replacement order" in the comment section when checkout online.

OPTION 2: Please return the article for store credit and then you can use the credit to order exchange item online. Store credit will be assigned to your account, if you made purchase without create account previously, please register a account before return the product. This exchange option may take between 5 to 7 working days to complete.


Please return your purchase in original condition within 30 days and you will be responsible for return postage. Once your return article is received and passed the quality control, you will be given a store credit (less $10 restocking fee per item), then you can shop online again with the credit issued.
Articles with smell of perfume, smoke, etc., are NOT returnable.

You can return your purchase for refund if:

you changed your mind. ($10 or 10% per item restocking fee(whichever is higher) will be deducted from the refund value.)

Please send back your purchase in original condition within 30 days and you will be responsible for return postage.
Articles with smell of perfume, smoke, etc., are NOT returnable.
And, for hygienic reasons, articles such as undergarments, socks and stockings are NOT returnable.
Shipping fees are NOT refundable.

For all exchange/return requests, you MUST retain a valid tracking number of your return parcel for future references. We cannot process your request without a valid approve of the return.

Please refer to the link below for more information about How to Return
How to Return

How to Use Store Credit

You MUST have an account with our website to be able to receive and use store credit. To sign up an account, please click here.

To use your credit, it is very simple. All you need to do is to sign-in to your account and then checkout as normal. When you come to the payment method, please tick "internal credit" to use your credit. If you have trouble to pass this section, you can click on "reset" button on the corner to try again(please refer to the screenshot below). However, if you cannot find "internal credit" option, which means your credit is not ready or you don't have any credit. Should you have any questions, please send us an email or give us a call.


how to use magicfit store credit

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